Frequently Asked Questions
Open Play
1. Can I drop my children off at Off The Wall?
All children must be accompanied by a parent or adult 18 years of age or older. Parents, guardians, or caregivers are responsible for their children at all times.
2. How long can my child play?
We have unlimited play time.
3. Can I enter the facility without signing a waiver?
Everyone must sign a waiver for the children entering our facility.
4. Are socks required?
Yes, everyone playing is required to wear socks for health and safety reasons. We sell socks in case you forget to bring them.
5.Can I bring outside food?
We do not allow you to bring outside food in for Open Play. We have a Café where you can order food.
6. Is there free Wi-Fi?
Yes, we offer free Wi-Fi service to our guests.
7. Do you sanitize your equipment?
We follow thorough checklists and cleaning and sanitizing schedules to ensure our equipment and all areas of our facility are safe and clean.
Party
1. Do you require a deposit to reserve a party?
Yes, we require $100 deposit on all party packages, the remaining balance is paid the day of the party.
2. What is your refund policy?
The deposit is non-refundable. However, you can reschedule your party to a later date depending on availability.
3. Can I bring my own food?
Outside food is not permitted outside the party rooms. If you book a party or room you may bring any outside food to your party except pizza. You may order additional pizzas while booking or up to the start time of your party.
4. Do you allow "walk-in" parties?
At Off The Wall we do not allow "walk-in" parties, however you are welcome to bring in your group to play at our facility. Please contact us for group rates.
5. What should I bring the day of my party?
Your cake or cupcakes and any other food we allow for your party. You may also bring any additional decorations you want to use for your party.
1. Can I drop my children off at Off The Wall?
All children must be accompanied by a parent or adult 18 years of age or older. Parents, guardians, or caregivers are responsible for their children at all times.
2. How long can my child play?
We have unlimited play time.
3. Can I enter the facility without signing a waiver?
Everyone must sign a waiver for the children entering our facility.
4. Are socks required?
Yes, everyone playing is required to wear socks for health and safety reasons. We sell socks in case you forget to bring them.
5.Can I bring outside food?
We do not allow you to bring outside food in for Open Play. We have a Café where you can order food.
6. Is there free Wi-Fi?
Yes, we offer free Wi-Fi service to our guests.
7. Do you sanitize your equipment?
We follow thorough checklists and cleaning and sanitizing schedules to ensure our equipment and all areas of our facility are safe and clean.
Party
1. Do you require a deposit to reserve a party?
Yes, we require $100 deposit on all party packages, the remaining balance is paid the day of the party.
2. What is your refund policy?
The deposit is non-refundable. However, you can reschedule your party to a later date depending on availability.
3. Can I bring my own food?
Outside food is not permitted outside the party rooms. If you book a party or room you may bring any outside food to your party except pizza. You may order additional pizzas while booking or up to the start time of your party.
4. Do you allow "walk-in" parties?
At Off The Wall we do not allow "walk-in" parties, however you are welcome to bring in your group to play at our facility. Please contact us for group rates.
5. What should I bring the day of my party?
Your cake or cupcakes and any other food we allow for your party. You may also bring any additional decorations you want to use for your party.